Customer Success Associate — Enterprise / Tech Cluster
Half engineer. Half relationship builder. Fully accountable for your success.
I speak both languages — technical and business. Trained as a computer engineer in Gujarat, graduated in Computer Science from Lakehead University in Canada, and cut my teeth supporting global users from Toronto before coming home to India's SaaS scene.
Today at Exotel I own technical success for some of India's largest enterprise accounts across CPaaS — from API integrations and custom solutioning to AI-driven automation that makes the whole machine run faster.
Exotel · Bengaluru, IN
Managing strategic enterprise accounts across CPaaS — Google, Wipro, Adani Group, Infosys, Truecaller — owning retention, growth, and technical success end to end. Supporting API integrations, building custom solutions such as tailored invoicing workflows, and leading AI-driven automation that cuts manual effort across internal workflows.
videosdk.live · Surat, IN
First-line technical partner for developers shipping real-time video — resolving coding challenges and integrations across Flutter, Kotlin, Python, JavaScript, and React, monitoring application performance with New Relic, and managing client relationships in HubSpot. Bridged customers, product, and engineering to turn feedback into shipped fixes.
FDM Group · Toronto, CA
Delivered remote technical support to global end users across software, hardware, and network environments — administering Active Directory, setting up secure remote access, and escalating complex incidents alongside senior infrastructure teams. Authored knowledge-base articles that streamlined recurring-issue resolution and lifted CSAT.
Lakehead University · Ontario, CA
Grade: 9.7
R. N. G. Patel Institute of Technology · Gujarat, IN
Grade: 8.95